Skip to main content Skip to footer Go to Accessibility Page

COVID-19 Statement


As COVID-19 restrictions are lifted in the Northeast, Hart Hotels and The Hotel Ithaca will be maintaining many of the new systems and protocols put in place for guest safety. These procedures follow Centers of Disease Control (CDC) guidelines and demonstrate our ongoing commitment to protecting guest safety, yet are representative of the luxury experience that come to be expected from our AAA Three-Diamond hotel. 

Please note that some amenities have been suspended, however, even with precautions in place, guests will enjoy a fun, relaxing and memorable visit. The high standards for maintaining meticulous guest rooms and public spaces has always been a hallmark of the brand and remain so today.

What follows is a brief overview of safety precautions and amenities that guests will experience at The Hotel Ithaca during their visit with us.

Hotel Arrival

Social Distancing

Guests are advised to distance themselves a minimum of six feet from anyone that is not traveling with them. This includes standing in lines, using elevators, public restrooms, restaurant, bar, pool, and any other public area on the property.

Hand Sanitizer

Hand sanitizer stations have been added to various locations of the property. Guests and employees must use hand sanitizer upon entering any facility and after touching contact surfaces.

Guest Elevators

Guest Rooms

Daily Housekeeping

Public Spaces and Communal Areas

Restaurants and Bars and In-Room Dining

Employee & Guest Health

The health and safety of our guests and employees is paramount and will continue to be the main priority of Harbor Hotels.

Temperature Screening

Employees will be screened for temperature, if exhibiting symptoms of illness. 

Employee Illness

Any employee that feels ill, must remain home. Those who may have been exposed to COVID-19 must quarantine themselves for 14 days prior to returning to work.

Employee & Guest Health Concerns

Employees are instructed to contact a manager if they notice a coworker or guest with a cough, shortness of breath, or other signs of COVID-19. They have been given clear instructions on how to respond swiftly and report all presumed cases of COVID-19 on property to appropriate health authorities. We will be ready to provide support to our guests.

Room Recovery Protocol

In the event of presumptive case of COVID-19, the guest's room will be removed from service and quarantined. The guest room will not be returned to service until the case has been confirmed or cleared. In the event of a positive case, the room will only be returned to service after undergoing an enhanced sanitization protocol and locked down for 72 hours.

Kindly note, hotel amenities and safety modifications may vary across our locations and are subject to change at any time.

As our communities heal from this unprecedented event, our Harbor Hotel family looks forward to welcoming you and your loved ones very soon!

Join our Mailing List for news & Offers: