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222 South Cayuga Street • Ithaca, New York 14850 • (607) 272-1000

Located near Cornell University & Ithaca College
in the Finger Lakes region of Central New York!

Managed by:

Hart Hotels

COVID-19 Statement

We are open and welcoming guests!

This destination has COVID-19 travel restrictions in place for out of town guests, including specific restrictions for lodging for travelers from states that include Alabama, Alaska, Arizona, Arkansas, California, Delaware, District of Columbia, Florida, Georgia, Idaho, Illinois, Indiana, Iowa, Kansas, Kentucky, Louisiana, Maryland, Minnesota, Mississippi, 
Missouri, Montana, Nebraska, Nevada, New Mexico, North Carolina, North Dakota ,Ohio, Oklahoma, Puerto Rico, South Carolina, Tennessee, Texas, Utah, Virginia, Washington, Wisconsin. However, this list of states can change as the infection rates change.
 
 Please check any national, local and health advisories for this destination before you book.

At The Hotel Ithaca, our first priority is and always has been the health and safety of our guests and associates. As the situation around novel coronavirus (COVID-19) evolves, we want you to rest assured that we are doing everything we can to ensure peace of mind as you plan your next stay with us. The Hotel Ithaca will be welcoming hotel guests with new systems and protocols. These new procedures follow Centers of Disease Control (CDC) guidelines and demonstrate our commitment to protecting guest safety

While our standard cleaning routines are very thorough, we have implemented additional measures at our hotel in response to COVID-19. Our employees are well advised that they must stay home if they feel unwell. Our leadership team is closely following the latest guidelines from the Centers of Disease Control (CDC) and the World Health Organization (WHO) related to COVID-19.
 
At this time, we have taken precautionary measures in order for us to continue to provide a safe and clean environment for our guests. Due to the seriousness of the COVID-19 situation, we will not be offering some of our standard services at this time.
  • The restaurant will be open for breakfast daily and dinner on Friday and Saturdays.
  • Room service will also be available for breakfast daily and dinner on Friday and Saturdays.
  • The restaurant and bar will be closed for lunch .
  • The fitness room is closed until regulations allow for its opening
  • The swimming pool is closed until further notice
*Kindly note, these modifications are subject to change at any time.
 
Hotel Arrival
  • Guests will utilize front doors to enter the hotel
  • All guests entering the hotel will need to wear a face mask.
  • Hand sanitizer stations will be located near the entrance, and guests will be directed to sanitize hands before proceeding further.
  • Bell service will be provided upon request.  Carts will be sanitized prior to and after each use. Bellman will ride in a separate elevator and will not enter the room.
  • Plexi-glass shields will separate front desk teams from guests at check-in and check-out.
  • All front and back-of-house hotel staff will be wearing face masks.
 
Social Distancing
 
Guests are advised to distance themselves a minimum of six feet from anyone that is not traveling with them. This includes standing in lines, using elevators, public restrooms, restaurants, bars, pools, and any other public area on the property.
 
Hand Sanitizer
 
Hand sanitizer stations have been added to various locations of the property. Guests and employees must use hand sanitizer upon entering any facility and after touching contact surfaces.
 
Guest Elevators
  • Housekeeping staff has increased cleaning frequencies of button panels throughout the day.
  • Hand sanitizer stations are located on each elevator landing.
  • No more than four guests per elevator (unless they are in the same family group).
 
 Guest Rooms
  • Industry leading cleaning and sanitizing protocols are used to clean guest rooms, with particular attention paid to high-touch items including television remote controls, toilet seats and handles, hair dryer, door and furniture handles, water faucet handles, nightstands, telephones, in-room control panels, light switches, temperature control panels, alarm clocks, luggage racks and flooring.
  • Newspaper and magazine services have been suspended until further notice.
 
 Daily Housekeeping
  • Daily housekeeping has been suspended for guests staying 4 days or less. Towels will be left outside the room on request.
  • Guests may request daily housekeeping which will be scheduled for a time when they're not in the room.
  • The CDC states: Coronaviruses spread mainly through close contact from person to person with one another (within about 6 feet) by respiratory droplets, produced when an infected person coughs, sneezes, or talks. These droplets can be taken in by people who are nearby or could possibly be inhaled into the lungs.
  • In regard to surfaces: Every guest room will be cleaned with detailed attention to highly touched areas before check in and only as an extra precaution, where possible, rooms will remain unoccupied for 24 hours after cleaning. During busy periods this is not achievable
  • Ozone machines will also be used occasionally to purify air in guest rooms when possible
 Public Spaces and Communal Areas
  • The frequency of cleaning and sanitizing has been increased in all public spaces with an emphasis on frequent contact surfaces including, but not limited to, front desk check-in counters, bell desks, elevators and elevator buttons, door handles, public bathrooms, room keys and locks, ATMs, stair handrails, fitness center equipment, business center equipment, swimming pool area and furnishings, coffee and beverage stations, dining surfaces and seating areas.
  • Swimming pool water is sanitized ensuring correct levels of chemical treatments three times a day, every day.
  • Fitness rooms and equipment will be cleaned and sanitized three times a day every day with sanitizer solution and paper towels made available for all guests.
  • Transportation in courtesy vehicles (where applicable) has been suspended.
 
 Restaurants and Bars and In-Room Dining
  • Restaurants and bars will reduce seating capacities to allow for a minimum of six feet between each seated group/party of guests.
  • All Guests when entering the dining room will need to wear a face mask. This may be removed when sitting at a table.  Anytime a guest leaves the table they must re-apply their mask.
  • Drinks can be served, however, bar operating hours are temporarily suspended until State mandates are lifted.
  • Plastic covered menus will be used so that they can be sanitized after each use.
  • Room service orders will be left outside the guest room.
  • Waitstaff will be wearing masks.
Employee & Guest Health
The health and safety of our guests and employees is paramount and will continue to be the main priority of Hotel Ithaca.
 
Temperature Screening
Employees will be screened for temperature, if exhibiting symptoms of illness. 
 
Employee Illness – Any employee that feels ill, must remain home. Those who may have been exposed to COVID-19 must quarantine themselves for 14 days prior to returning to work.
 
Employee & Guest Health Concerns - Employees are instructed to contact a manager if they notice a coworker or guest with a cough, shortness of breath, or other signs of COVID-19. They have been given clear instructions on how to respond swiftly and report all presumed cases of COVID-19 on property to appropriate health authorities. We will be ready to provide support to our guests.
 
Room Recovery Protocol - In the event of presumptive case of COVID-19, the guest's room will be removed from service and quarantined. The guest room will not be returned to service until the case has been confirmed or cleared. In the event of a positive case, the room will only be returned to service after undergoing an enhanced sanitization protocol and locked down for 72 hours.
 
Kindly note, hotel amenities and safety modifications may vary across our locations and are subject to change at any time.
 
For any questions regarding upcoming reservations, please contact our reservations department: The Hotel Ithaca: 607-272-1000
Our hearts go out to all, as our communities heal from this unprecedented event. Our Hotel family looks forward to welcoming you and your loved ones very soon!