We are open and welcoming guests!
At The Hotel Ithaca, our first priority is and always has been the health and safety of our guests and associates. As the situation around novel coronavirus (COVID-19) evolves, we want you to rest assured that we are doing everything we can to ensure peace of mind as you plan your next stay with us.
The Hotel Ithaca is committed to the well-being of each and every guest. While our standard cleaning routines are very thorough, we have implemented additional measures at our hotel in response to COVID-19. Our employees are well advised that they must stay home if they feel sick or unwell. Our leadership team is closely following the latest guidelines from the Centers of Disease Control (CDC) and the World Health Organization (WHO) related to COVID-19.
At this time, we have taken precautionary measures in order for us to continue to provide a safe and clean environment for our guests. Due to the seriousness of the COVID-19 situation, we will not be offering some of our brand standard amenities and services at this time.
Amenities & Services temporarily altered*:
- Food and Beverage offerings
- Restaurant and bar will be closed.
- Room service/Take-Out is available with limited menu and altered hours
Understanding that flexibility is key during these changing times, we have updated our cancellation policy. Individual reservation Cancellation notices will be moved to 24 Hours prior to arrival as opposed to the current 48 hours for reservations arriving before May 14th, 2020. All reservations described as Non-Cancellable (Advance Purchase) - that are scheduled for arrival before May 14th, 2020 can be changed to an alternate date at no charge up to 24 hours before your scheduled arrival. This will be dependent on availability and rates offered for the requested time. We will continue to monitor and revisit this policy. Some exclusions may apply and may also exclude periods with special event restrictions or peak demand weeks.
For any questions regarding upcoming reservations, please contact our reservations department at 607-272-1000
Our hearts go out to all, as our communities endure this unprecedented event.
The Hotel Ithaca looks forward to continuing to welcome you and your loved ones very soon!